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We’re looking for a talented, service-oriented professional to join our growing Training Team at DocNetwork. This position offers critical support to clients and end-users of DocNetwork software (CampDoc & SchoolDoc) by developing training content such as walkthrough guides, technical walkthroughs and instruction, video scripts, and other learning materials that empower our clients to do more with our application.  The resources developed by the Training Content Developer will be utilized for both client training and internal team training and development.

About Us

DocNetwork, through the CampDoc and SchoolDoc platforms, provides innovative health and safety solutions to a diverse group of organizations, which include traditional day and residential camps, YMCAs, JCCs, Girl Scouts, Boy Scouts, parks and recreation facilities, colleges and universities, and K-12 public, private, and charter schools.  Our suite of products integrate seamlessly to help ensure the health and safety of the participants for the organizations we serve.

Our team, headquartered in Ann Arbor, MI, is dedicated to our core value of “honest work” where our customers, our company, and our community win together. Delivering beyond expectations and an open posture toward growth enables our company and team to excel, while our social outings, team lunches, and a culture of fun and collaboration help us to bring our best selves to the challenges ahead.

With a full range of insurance benefits (Medical, Dental, Vision, Life, & Pet) plus additional perks to boot (401k with company match, Remote Work options, Flex Schedules, Professional Development Budgets, Volunteer Time Off, and much more!) we think you’ll love being a part of our team.

Starting Salary Range: $45000 - $55000

You may be a good fit for this role if:

  • You enjoy creating content that helps others learn new concepts, tools, and ideas
  • You love translating complex processes into easy-to-follow instructions that are scalable for a diverse audience of learners
  • You love writing, creativity, grammar, and a well-placed oxford comma
  • You believe the details matter
  • You are not afraid to help ‘invent the wheel’ when it comes to putting new systems, processes, and structures into place
  • You consider yourself process-oriented, yet can thrive in a flexible working environment
  • You are self-driven and motivated but also value working in a team environment
  • You solve problems as they arise but also think several moves ahead.  Maybe you play chess?

Responsibilities

  • Write, edit, and maintain technical documents including reference guides and online client resource pages
  • Write and edit procedural documentation such as user guides and manuals
  • Determine the type of learning resource that will best meet a project's requirements
  • Maintain expert-level knowledge of our application and consult with internal teams to stay current on changes in our application as well as the pain points our clients are experiencing.
  • Demonstrate proficiency in all areas of the CampDoc/SchoolDoc application
  • Develop product knowledge expertise to support new product rollouts, revisions, and releases with new learning content
  • Assess the audience needs for whom the technical and procedural documentation is intended; adjust tone and technical terms used to meet those needs and to ensure understanding.
  • Plan content development timelines and set deadlines and release dates.
  • Create or work with graphic designers and content creators, to create diagrams, charts, and other visual aids to assist readers in understanding a product or process.
  • Gather feedback from both customers and the DocNetwork team to improve technical documents.
  • Perform other related duties as assigned.

Required Skills and Experience

  • Prior technical writing experience
  • Prior experience organizing a knowledge base and client-facing learning materials
  • Outstanding interpersonal and communication skills, both verbal and written
  • Experience designing software training materials is preferred
  • Prior experience working with an LMS is preferred

Excited? We can’t wait to hear from you!

 If you like what you’ve seen so far, we feel compelled to boast that:

  • We’re 6x recipients of SPARK’s FastTrack Award
  • We have an office dog named Munki.  He is soft and little.
  • Our office pantry is stocked with delicious snacks.
  • We made our boss a Paper Plate Award that says “You’re pretty cool” and it has frog stickers on it. 

So throw your hat in the ring – we’d love to meet you!  

 

Originals Wanted

DocNetwork is invested in creating an open environment of mindfulness, originality, and collaboration where team members can bring their whole selves to work. We are proud to partner with our diverse client base, supporting each organization, and the individuals who make up their communities. We believe that our success depends on our commitment to these values.  

DocNetwork has adopted inclusive hiring practices including standardized interview questions, bias-recognition training, and casting wider recruitment nets to ensure that all have a place in our mission.

 

Skills

Technical Writing
Scalability
Content Creation
Content Development
Content Editor
Product Knowledge
FastTrack
Learning Management Systems
Creativity
Innovation
Writing
Service-Orientation
Communications