Responsibilities

Tools: Amplitude, Jira

  • Customer success journey: in charge of including implementation, onboarding, retention, and renewal
  • User experience: improve the metrics by understanding customers' behaviors (using amplitude) and A/B testing results
  • Data analysis: create strategies for customer success from analyzing data of customers' performances and from running experiments
  • Be a self-starter and a team player keen on mentoring others and growing your own skill set within a fast paced environment


Qualifications

  • Good command of English, both written and spoken
  • 3+ years of professional full-time experience in a similar role
  • Experience in customer success for SaaS products
  • Proven analytical skills
  • [Nice to have] Experience in e-commerce, or tech startup


Compensation

  • Competitive salary offers based on experience
  • Annual bonuses, paid vacations, and on-going learning opportunities
  • Other company-sponsored perks


About Us

Read more about our team and other vacancies here Morpheus One | Careers


Interested in joining us?

  • Email your resume or LinkedIn profile to Daisy at talent@morpheusone.com. Briefly tell us about:
  • How you found us/ this position
  • What you are looking for in your next position/ team
  • Your desired salary (if any)
  • Include links to your portfolio (product/design), GitHub/StackOverflow (engineering), case study (UX/Growth)
  • Only candidates selected for interviews will be contacted.

Skills

A/B Testing
Business To Business
Customer Lifecycle Management
Customer Relationship Building
Customer Satisfaction
Customer Success
Data Analysis
Software as a Service (SaaS)