Customer Success (SaaS)

Responsibilities

Tools: Amplitude, Jira

• Customer success journey: in charge of including implementation, onboarding, retention, and renewal
• User experience: improve the metrics by understanding customers' behaviors (using amplitude) and A/B testing results
• Data analysis: create strategies for customer success from analyzing data of customers' performances and from running experiments
• Be a self-starter and a team player keen on mentoring others and growing your own skill set within a fast paced environment

Qualifications

• Good command of English, both written and spoken
• 3+ years of professional full-time experience in a similar role
• Experience in customer success for SaaS products
• Proven analytical skills
• [Nice to have] Experience in e-commerce, or tech startup

Compensation

• Competitive salary offers based on experience
• Annual bonuses, paid vacations, and on-going learning opportunities
• Other company-sponsored perks

About Us

Read more about our team and other vacancies here Morpheus One | Careers

Interested in joining us?

• Email your resume or LinkedIn profile to Daisy at talent@morpheusone.com. Briefly tell us about:
• How you found us/ this position
• What you are looking for in your next position/ team
• Your desired salary (if any)
• Include links to your portfolio (product/design), GitHub/StackOverflow (engineering), case study (UX/Growth)
• Only candidates selected for interviews will be contacted.