Product Manager, Remediation Function

Hush is the most comprehensive digital privacy protection available anywhere. 

Why did we create Hush? We believe in a world where the internet unlocks human potential instead of preying on it.So we decided to put our knowledge and experience to use empowering families to take back control of their digital privacy. We show clients their entire digital footprint and help them control the information. That way, they leave only what they want others to see and know.

Does this mission resonate with you? Are you ready for a challenging opportunity with a start-up that’s changing the face of the internet? If so, we want to hear from you! 

Product Manager, Remediation

This product manager leads our remediation function, which is the process by which we remove thousands of pieces of information from the Internet. This information, unchecked, makes consumers vulnerable to identity theft, wire fraud, doxxing, harassment, stalking and more perpetrated by bad actors. As our remediation leader, you will be responsible for building out this critical function, creating the vision, strategy, processes, procedures, and policies for efficient information removal. 

You will interface with leading privacy experts including our outside legal counsel for their guidance, and be a key member of the team interfacing with our privacy advisory board. You will lead the development of relationships with major data brokers and social media platforms with whom we interface to request information be deleted. You’ll define and guide technology requirements to maximize remediation speed and success, in concern with our product management capability. This role requires constant problem solving, systems thinking, an always-on optimization mind, and armchair attorney mindset.

Location This position is fully remote. Applicants must be based in the United States. 

Job Responsibilities

  • Ensure the fastest and highest success rate of data removal.
  • Manage remediation tool including workflow approval.
  • Provide input to product managers on how to further automate our remediation platform.
  • Escalate any protected data sets including minor nudity and criminal activity to law enforcement.
  • Exception handling to find the counterparty to engage when our automated tool cannot locate.
  • Counterparty relationship development with major data owners to ensure smooth procedure of DSAR request handling and resolution, e.g. Zillow, Google.
  • Handle client authentication exception requests.
  • Recommend and implement procedures and processes to eliminate exceptions.
  • Interfacing with customer success for Level 1 alerts.
  • Develop and maintain standard operating procedures with general counsel input.
  • Track all counterparties using our remediation platform.
  • Develop and manage remediation KPIs.

Qualifications

  • 3-5+ years experience in product or project management role(s) in a SaaS/technology/consumer tech organization
  • Strong technical, operational, project management or process management experience 
  • Excellent written and verbal communication skills
  • Background in technology or related technical or product management field 
  • Prior experience or substantial familiarity with privacy, credit or identity protection is strongly preferred

Compensation

$90-120k+ USD, dependent on experience, plus meaningful stock options 

Why Should You Apply?

  • You want to work with a team of experienced entrepreneurs with great financial backers to build a great company.
  • You love an entrepreneurial environment that’s focused on building great products and having a positive impact on society.
  • You’re curious about or already passionate on the subject of data privacy.

Working at Hush

Our mission drives our culture where we are obsessed with delivering results for our customers, taking ownership for our actions, executing with excellence and most importantly, winning together.

We offer a collaborative work environment and comprehensive benefits including: 

🏖 15 days of PTO annually

🪴 1 wellness week annually where the entire company shuts down 

💻 company-issued laptop 

🌎 remote working 

💰 401k with a 3% match after 3 months

🏷 free Hush membership  

📈 career and personal development opportunities

🏁 start-up spirit and amazing colleagues 

At Hush®, we want every colleague to bring their whole selves to work. We are an equal opportunity employer and are committed to maintaining an environment free of discriminatory behavior. We will not discriminate and will take affirmative action measures to ensure against discrimination on the basis of race, color, gender, national origin, age, marital or parental status, religion, creed, mental or physical disability, veteran's status, sexual orientation, gender identity or gender expression. 

Skills

Authentications
Product Management
Systems Thinking
Process Management
Curiosity
Standard Operating Procedure
Verbal Communication Skills
Customer Success
Problem Solving
Big Data