KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and in 2019 we invested 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
KLA is well known for its high-performing business model which routinely produces significant profit margins and revenue. Key to supporting KLA business is the finance team that partners with corporate and global business organizations to provide expertise and guidance for developing and executing sound business models and practices. The Finance organization consists of operations and corporate finance teams. The operations finance team influences business decisions by gathering the best available operations information, distilling it and making recommendations to our management team on the best course of action. The corporate team provides a broad range of services, such as financial planning, corporate accounting, tax, industry analysis and benchmarking, internal audits, SEC reporting and merger and acquisition support.
The Order Administration Team resides within the Sales Operations - Corporate Financial organization and is responsible for the timely and accurate booking and processing of customer received contracts/orders. The team works with Sales, Finance, Manufacturing, Marketing and Service organizations to ensure complete delivery of the required products and services offered by KLA.
The Order Administration Team resides within the Sales Operations - Corporate Financial organization and is responsible for the timely and accurate booking and processing of customer received contracts/orders. This dynamic team is expanding to Ann Arbor, Michigan and partners closely to support the Sales, Finance, Manufacturing, Marketing and Service organizations to ensure delivery of KLA products and services.
Performs all order administration responsibilities for assigned division(s), territories, Field Sales offices, or designated customers using related system and personnel resources. Handles sales contract/order processing and data coordination for new contracts and/or purchase orders (POs), change-order submissions, returns, and overall backlog management. Collaborate with field and factory personnel including Field Sales (Account Management and Sales Administrators), Division Slot Planning, Configuration Analysts, Trade Services, Shipping, Finance (Corporate and Division), as well as Divisional Marketing and Sales. May be assigned special projects or tasks by OA management.
Receives new orders submissions, order changes, adjustments, and cancellations directly from both Field Sales and Product Division Reps.
Achieves and maintains strong rapport with internal and external customers by providing excellent service
Works on problems of diverse scope and exercises judgement where analysis of data requires evaluation of identifiable factors.
Works within various databases to retrieve customer submission information, create and manage sales order activity and order status in a timely fashion. Ensures data integrity through complete entries and accurate codes for retrieval by other KLA personnel.
Follows up on inquires for current order status information and performs entry follow-up using standard and customer [custom or customer reports?] reports to ensure order accuracy.
Attends to order related sales representatives, customers, product divisions, and finance needs
Works with Master Database Administrator and Finance to facilitate the Customer entry setup for customer’s new orders.
Reviews submission documents to include, but not limited to: customer POs and change-orders, related documents, agreements, and supporting documentation to ensure compliance with Corporate Systems Booking Policy while maintaining complete and accurate backlog representation
Maintains customer e-files of active orders, posting activity such as change notices, current order status reports, supporting documents, and related email necessary for complete explanations.
Fast learning skills of additional and changing databases required to support processing activities at KLA (i.e.: quotation/order summaries, electronic data storage, and other sales-support systems as needed).
Concentrated support and work dedication during peak activities, including all international order-related export requirements such as: Letters-of-Credit, Value Added Tax , domestic tax guidelines, troubleshooting issues, Incoterm.
Familiar and experienced in end of quarter workload spikes and balancing of order allocations.
Previous knowledge of sophisticated order management (database processing), as well as proven ability to collaborate with other company personnel on customer order-related issues
At least two plus years’ experience with SAP – OM module or equivalent ERP system preferred
International business experience, familiar with Incoterms rules for the facilitation of global trade and transfer of title preferred
Familiar with Letters-of-Credit, Value Added Tax, domestic tax guidelines
Excellent interpersonal skills to relate and resolve sales order issues
Outstanding teammate and contributor
Able to thrive and perform in a fast-paced environment
Driven individual, professional multi-tasker with acute attention to detail and ability to effectively and independently prioritize workload and manage time
BA or BS is desired, but not required
Commanding knowledge of Microsoft Office, especially Excel
Strong verbal and written communication, and time management skills
COVID-19 Vaccination Requirement: Proof of full COVID-19 vaccination is required where permitted by law. KLA will consider reasonable accommodation as provided by applicable law. Please note that accommodation may not be possible where vaccination is required for an essential function of the position, including for international travel or customer site access.
The company offers a competitive and comprehensive benefits package including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, financial planning benefits, employee assistance program (EAP), paid time off and paid company holidays, family care and bonding leave.
KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at email@example.com to request accommodation.