Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.

We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.

Veeva is a Work Anywhere company which means that you can choose to work in the environment that works best for you - on any given day. Whether you choose to work remotely from home or work in an office - it’s up to you.

Veeva was recently named the #1 Best Place to Work in Central Ohio by Columbus Business First.

The Role

As the CSV Alliance Manager, you will manage supplier relationships supporting Software Test Automation and Validation Services to support the Computer Systems Validation group. Both the automation services and the Validation services will generate auditable artifacts that will be used by our life sciences (e.g., Pharma, CROs, Medical device) customers in support of their regulatory inspections.  

Responsibilities

  • Oversee the develop an automation testing infrastructure (Application Lifecycle Management) to deliver a stable and scalable automation architecture in support of Computer Systems Validation activities (Requirements, Trace Matrices, IQ/OQ testing).
  • Build a solid automation CSV strategy for delivering the highest quality testing artifacts/deliverables (aka documented evidence of testing).
  • Provide clear and concise automation assessments of tested product features synthesized from full data sets of test results. 
  • Manage service relationships with service providers from contract inception through contract termination.
  • Support CSV staff through training, mentoring, and problem-solving
  • Work with cross-functional teams (IT, Product Manager, Software QA, Technical Operations) in test automation activities 
  • Validate and maintain the validated state of internal business systems
  • Communicate, coordinate and align CSV automation strategy and CSV service provider strategy with the product team members, make recommendations to improve reliability, best practices, and processes

Requirements

  • 5+ years relevant work experience, including 3+ years as a manager with responsibility for service provider selection/management 
  • Solid foundation in GxP and CSV principles, regulations, and standards (e.g., GAMP, AAMI, FDA, MHRA)
  • Understanding of Software QA and CSV methodologies, tools and approaches.
  • Experience working on mobile and web-based products  
  • Experience creating and providing feedback for automation test cases and automation coverage for smoke, regression, compatibility, and concurrency test scripts.
  • Strong verbal and written communication skills
  • Bachelors degree in Computer Science/Applications or similar field.

Nice to Have

  • Experience in working in a SaaS company is a plus 
  • Scripting experience in python or another scripting language 

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com.

Skills

Software Testing
Computer System Validation
Customer Success
Qualification Protocols (IQ/OQ/PQ)
Medical Devices
Application Lifecycle Management
Test Automation
Computer Science
Scalability
Python (Programming Language)
Life Sciences
Product Management