Account Manager (EVC)

Description

The Account Manager will manage and grow GreenLancer’s relationships with our new and

existing solar, energy storage, telecommunications, and EV Charger Contractors. This will be

accomplished by providing a high level of customer support over the phone and through the

GreenLancer’s web application. The Account Manager will provide excellent Customer service

to current customers and identify opportunities to grow existing business.

Responsibilities

● Manage assigned solar installer accounts to meet or exceed sales goals

● Provide unparalleled customer service and support in order to yield a high level of

customer satisfaction

● Answer customer inbound Calls, Quotes, Comments (CQC) on the GreenLancer

platform 9-5pm in your local time zone

a. Respond to Customer inquiries, return voicemails

b. Direct calls and inquiries to appropriate stakeholders

● Interact and help manage the GreenLancer Customer relationship management system

(CRM)

● Grow existing customer accounts, identify and engage new installers

● Identify, research, and resolve partner issues using analytical skills and Sharpspring

Client Relationship Management (CRM)

● Identify new solar installers that can use GreenLancer’s solutions

● Onboard and train solar installers how to best leverage GreenLancer’s solutions

● From time to time, attend industry trade shows and conferences

● Travel to customer accounts in-person as permitted

Requirements

● Bachelor’s degree with some quantitative studies Business, Marketing, or Finance

preferred

● 5+ years of experience in sales, account management, or related role

● 2+ years of routine use of Excel for analysis, and graphically communicating insights

regarding data

● CRM software experience preferred

● Dynamic communicator who easily creates relationships with outside partners to

effectively influence behavior

● Experience in residential solar sales, insurance sales, and home improvement sales are

highly desirable

● Ability to make insightful and relevant recommendations based on findings from data

analytics; capable to gain command of data regarding assigned partners and workflow

● Team player that behaves ethically, with highest degree of integrity at all times

● Very strong organizational and communication (both verbal and written) skills

● Strong computer skills; including Microsoft, Office Suite

● Ability to adapt and work in an open, fast-paced, collaborative environment

● Highly positive energy and can-do personality

Other Benefits

GreenLancer offers a generous employee reward package that includes:

● Comprehensive benefits including health insurance

● Competitive base compensation & commission structure

● Paid time off

● Cell phone allowance and/or reimbursement for car mileage car allowance

● Work remote from your home office

● Provided Laptop, monitors, Telephones (VOIP), standup desk

● Flexible working schedule with proper coordination