Do you have what it takes to work for a company that is growing substantially and being recognized with awards, accolades, and achieving national brand recognition? Come work in an atmosphere that empowers you to do the right thing and have fun! 

Team members are supported with the latest technology and truly contribute as part of a team.  We seek a Sales and Customer Success Operations Manager. The ideal candidate will have fresh ideas about how to increase sales and retention and the skills to realize them.

At Inflection our mission is to build trust by harnessing the power of data. Our products and services allow companies to make better and faster decisions about who to hire, who to trust in their communities, and who to provide access to their businesses. 

The Company’s flagship business, GoodHire, currently provides employment screening solutions to more than 80,000 companies across the US. Launched in 2013, GoodHire has consistently led the market with our intuitive, thoughtful, and user-focused designs.

WHAT YOU'LL DO:

  • Work closely with Sales, Customer Success, and Marketing Operations to support the operations of our Sales and Success organizations
  • Gain a deep understanding of the lead to closed won sales cycle and related Salesforce processes to support daily operations and drive increased sales and map these processes
  • Gain a deep understanding of the Customer Success function and related Salesforce processes to support daily operations and drive increased revenue retention and growth
  • Proactively identify opportunities for new data analysis and provide that data analysis on sales and success activity, pipeline and account management to help identify business trends or areas for improvement. Deliver key business analytics and metrics packages to Sales and Success leadership, including ad hoc analysis
  • Provide daily ad hoc training and sales support related to Salesforce and various third-party tools
  • Support Account and Lead operations with reporting, lead routing, territory management
  • Work with the team to drive Salesforce data hygiene and process refinements as needed to drive business process adoption, workflow creation & re-engineering and productivity improvement initiatives. This includes driving business requirements with IT and other cross-functional teams
  • Help implement and manage GainSight for the Customer Success team

YOU'LL BE A FANTASTIC MATCH FOR THIS ROLE IF YOU BRING:

  • Ability to manage multiple, concurrent projects and work independently and thrive in a fast-paced, constantly changing environment
  • Proficiency with GSuite, Excel, Visio/Lucid Charts, and SQL
  • Salesforce mastery: complex dashboards & reports, custom report types, calculated fields, workflows, field and object level best practices
  • Strong internal customer service orientation, analytical and problem-solving skills
  • Excellent and high attention to detail
  • At least 1-2 years of relevant experience in Sales Analysis and Operations
  • Bachelor’s Degree minimum

NICE-TO-HAVES:

  • Ability to interface with all levels of employees, from Executive level to employee base and work in a fast-paced, collaborative environment as an individual contributor
  • Excellent communication skills - written, interpersonal and presentationMust be highly skilled at framing complex and ambiguous questions into digestible components for analysis
  • Experience in driving complex, cross-functional business initiatives from conception through delivery
  • Salesforce Administrator certification
  • Using and implementing key sales process applications including but not limited to SFDC, GainSight, Gong, Groove, LinkedIn Sales Navigator, Kronologic, Sisense, and ZoomInfo

LOTS OF EXTRA CREDIT FOR:

  • Actual sales and/or Customer Success experience
  • Experience implementing and managing GainSight

TO WIT, INFLECTION OFFERS:

  • Innovative, high growth products that customers love
  • Competitive compensation including equity options
  • Comprehensive insurance benefits package including medical, dental, vision, and life insurance
  • 401K
  • Track record of promoting and hiring internally
  • Startup environment with big opportunities for impact
  • High energy team with mix of experienced entrepreneurs, talented engineers, and successful Silicon Valley/Prairie veterans
  • Learning and Development funds to enhance and learn new skills
  • Diversity and Inclusion program
  • 3 paid days per year to volunteer with nonprofit organizations of your choosing
  • Ability to dress casually and work from the comfort of your home

YOU BELIEVE WORK IS ABOUT MORE THAN JUST THE BOTTOM LINE:

We don’t want to just be good at what we do; we want to be good for the world. We’ve met rigorous standards of social and environmental performance, accountability, and transparency. We care about all stakeholders, including customers, employees, and the community.

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Skills

Customer Success
Process Improvements
Strategic Communication
Written Communication